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Got a question? Your answer is likely right here.
Security, everyday use, administration, pricing: everything executives and teams ask us most often.
32 questions
Security & dataWhere is our data hosted?
In Switzerland, inside our Swiss hosting provider’s data centers. Your documents, conversations and settings are all stored there.
Security & dataIs our data used to train AI models?
No. Your documents and your conversations with emi are never used to train any model — neither ours nor any third party’s.
Security & dataWhat certifications does your hosting provider hold?
Our Swiss hosting provider is certified ISO 27001:2022 (information security), ISO 9001:2015 (quality), ISO 14001:2015 (environment) and ISO 50001:2018 (energy). It holds the Swiss Hosting and Swiss Made Software labels and has been B Corp certified since 2025. These certifications belong to the hosting provider.
Security & dataIs emi compliant with the GDPR and Swiss FADP?
emi is designed to help you comply with the GDPR and the revised Swiss Federal Act on Data Protection (FADP), in force since September 1, 2023: data hosted in Switzerland, never used for model training, with permission-based access control.
Security & dataCan a company in the European Union use emi?
Yes. Since its decision of July 26, 2000, the European Commission has recognized Switzerland as providing an adequate level of data protection — a status confirmed in its report of January 15, 2024. Personal data can therefore flow from the EU to Switzerland without additional transfer safeguards.
Security & dataWho can see our documents?
Only authorized people. Every folder in the Knowledge Base has four permission levels: Manage, Contribute, Read or None. emi enforces these permissions in its answers: it never cites a document a user is not allowed to read.
Security & dataCan we store a document without letting the AI read it?
Yes. Every document has an “AI-readable” toggle. When switched off, the file stays in the Knowledge Base for authorized team members, while emi never uses it to answer questions.
Security & dataHow long do you retain our conversations?
Your conversations and documents are kept for as long as you keep them in emi. When your contract ends, you have 30 days to export them; they are then permanently erased, including backups, within 60 days.
Security & dataCan we export or recover our data?
Yes. Your documents are exported in their original format, and conversations, users and settings in a structured format — at any time during the contract and for 30 days after it ends. Standard export is included in your subscription.
Security & dataWho should we contact with a data protection question?
For any question regarding your data, write to contact@apresta.fr. Full details of our commitments are set out on the Data Protection page.
Everyday useWhat can emi do day to day?
Draft, summarize, translate, rewrite and analyze. You can attach a file directly to your question or query the documents in your company’s Knowledge Base.
Everyday useWhere do emi’s answers come from?
Whenever an answer draws on the Knowledge Base, emi cites the exact document used. One click opens it so you can verify.
Everyday useCan emi make mistakes?
Yes, like any AI. That is why it cites its sources whenever it relies on your documents, and why your company’s AI charter reminds everyone to review generated content before using it.
Everyday useDoes emi work on mobile?
Yes. emi also works on smartphones — for example from a workshop floor or while traveling.
Everyday useCan we find past conversations?
Yes. Full conversation history is available so you can pick up any thread right where you left off.
Everyday useWhich AI model should I choose for my question?
Four options: Automatic (emi picks for you), Fast, Standard, and Deep Thinking for complex analysis. When in doubt, leave it on Automatic.
Everyday useHow do we train our teams to use AI?
With the built-in Academy: a gamified 7-step learning path featuring quizzes, experience points and badges. Everyone learns at their own pace and tracks their progress.
AdministrationHow are users managed?
From the admin console: role (Superadmin, Admin or User), department, Knowledge Base permissions and quota consumption for every person.
AdministrationCan we customize emi with our company branding?
Yes. You add your logo and workspace name (for example “Tercium Group”), and you choose the prompt suggestions shown on the home screen: summarize a document, find a procedure, draft an email, translate text…
AdministrationWhat is the company AI charter?
A document uploaded into emi by your administrator. Every user reads and accepts it before getting started, so AI usage guidelines are clear to everyone.
AdministrationCan we restrict which AI models are available?
Yes. Under AI settings, the administrator selects which models are approved for the company.
AdministrationHow do quotas work?
Each user has a monthly quota that resets on the 1st of the month. Live gauges show usage. If a user needs more, they submit a request that the administrator approves or declines.
AdministrationCan we connect email and calendar?
Yes, via connectors: email (Outlook), calendar, file storage and business software. Your administrator selects which connectors are available, and each user authorizes their own connections.
PricingHow much does emi cost?
Three components, with no minimum commitment: a one-time setup fee of 1,499 € excl. VAT and a dedicated server starting at 499 € excl. VAT per year based on team size (both due at the start of the year and non-refundable, even pro rata), plus monthly pay-as-you-go AI usage with a cap you set yourself. Full details are on the pricing overview, and the calculator gives an instant estimate for your headcount.
PricingIs there a minimum commitment? How does cancellation work?
There is no minimum commitment period. However, the one-time setup fee and the annual dedicated server hosting fee are due at the start of the year and are non-refundable, even pro rata. If you cancel, the current month remains payable; only upcoming months stop being billed and the platform is deactivated.
PricingIs there a trial period?
Yes, directly on your own use cases: our 30-minute live demo runs on your everyday tasks and a few anonymized documents, with no obligation.
PricingWhat happens when a user reaches their quota?
They can request a top-up, which an administrator approves. Otherwise, their quota automatically resets on the 1st of the following month.
TechnicalWhich AI models does emi run?
Open-source models executed on our dedicated infrastructure — including families such as Mistral (Mistral Small, Ministral), Qwen, Gemma, Apertus (the open model launched in 2025 by EPFL, ETH Zurich and CSCS) and Kimi.
TechnicalWhich file formats can we upload?
PDF, Word, Excel, PowerPoint and plain-text files. You can drag and drop individual files or entire folders.
TechnicalDo we need to install any software?
emi works right in your browser on desktop and mobile with zero installation. If you prefer a dedicated desktop app on your computer, emi is also available to download for Windows, macOS and Linux.
TechnicalWhat uptime SLA do you guarantee?
Availability commitments and any applicable service credits are defined in your contract.
TechnicalCan we connect our industry software?
Our connectors support business software alongside email, calendar and file storage. Let’s discuss your stack during a live demo.
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