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Municipalities · local government · public agencies

Your bylaws already hold the answer.
emi helps your teams find it.

Citizen inquiries, municipal council minutes, multilingual public notices, internal procedures: emi prepares the drafts, your departments review and decide.

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The Valmont citizen desk

A resident writes in. The draft reply is already waiting.

Select a resident inquiry below. emi prepares a draft answer grounded in municipal bylaws and procedures, citing every source. Your department reviews, adjusts and sends the reply itself.

Fictional municipality and bylaws shown for illustration.

Ms. Nadia Rochat · received by email

Hello, I would like to put up a garden shed of around 8 m² at the back of my plot. Do I need a permit?

Draft reply EN For department review

Dear Ms. Rochat, thank you for your message.

Under Article 12 of the Municipal Building Regulations, small garden structures must be declared to the Planning & Technical Department before work begins. Please complete the prior notification form and attach a site plan showing the shed’s location and its distances from the property boundaries.

The Technical Department will review your file and let you know whether a formal building permit is required. Kind regards.

Building Regulations · Art. 12 Prior notification form
Urban Planning Department · Decision: Town Hall

On the agenda

Six areas where emi takes pressure off municipal teams

Town clerk · citizen services · public works · human resources
01

Answer everyday resident questions

Standard replies grounded in your municipal bylaws — ready for front-desk staff, phone teams and email.

“Prepare a standard reply covering recycling center opening hours and accepted materials.”

02

Draft & summarize council minutes

Turn session notes into structured draft minutes, then produce a plain-language summary for the municipal website or newsletter.

“Format the council session minutes from my notes and list every adopted resolution.”

03

Distill a municipal bylaw

Key provisions of a regulation summarized onto one clear page for residents or newly elected councilors.

“Summarize our public-order bylaw in ten bullet points for the new councilors’ induction session.”

04

Communicate in multiple languages

Public notices, practical guides and resident letters translated across French, English, Spanish and German.

“Translate our holiday closure notice into French, Spanish and German.”

05

Look up internal procedures

Invoicing, archiving, issuing residency certificates: find the exact internal workflow along with its source document.

“What is our internal procedure for issuing a proof-of-residency certificate?”

06

Onboard new public servants

A patient colleague who knows your procedures inside out — paired with the Academy to build responsible AI habits.

“I’m starting at Town Hall reception next week: what are the ten most frequent resident requests?”

Public notices

One announcement, four languages

Ideal for cross-border municipalities, regional authorities and international communities. Every translation is reviewed before publication.

FR

L’administration communale sera fermée du 24 décembre à midi au 2 janvier inclus.

DE

Die Gemeindeverwaltung bleibt vom 24. Dezember, 12 Uhr, bis und mit 2. Januar geschlossen.

ES

La administración municipal permanecerá cerrada del 24 de diciembre al mediodía al 2 de enero inclusive.

EN

The municipal administration will be closed from 24 December at noon until 2 January inclusive.

Translations to be reviewed before publication

Citizen data

Residents’ data stays strictly under public control

Every public authority must be able to state clearly where the data it processes is hosted, who can access it and how it is used. emi was engineered to give you clear answers on all three fronts.

Municipalities and public bodies are fully subject to the GDPR alongside their own public-sector governance rules.

SOVEREIGNTY

Certified hosting

Hosted on dedicated infrastructure inside ISO 27001 certified Swiss data centers.

PRIVACY

Zero model training

Citizen inquiries and public records never train any AI model.

ISOLATION

Departmental access

Citizen services, urban planning and HR each work inside compartmentalized folders.

TRANSPARENCY

Cited bylaws

Every answer cites the exact bylaw used, and your AI charter sets usage rules.

Best practice: when drafting a template reply, replace the resident’s name with “Dear Resident” and fill in personal details right before sending.

Clear boundaries

emi prepares. Public officials decide.

What emi does

Drafts resident replies, official letters and council minutes
Produces plain-language summaries and translations with cited sources
Searches across your municipal bylaws and internal procedures

What emi never does

Zero administrative decisions: permits, fees and appeals remain strictly with authorized officials
Zero automated replies to citizens: a civil servant always reviews and sends
Never replaces public service desks or direct human contact with residents
Not legally binding: only the official enacted text of a bylaw is authoritative

For elected officials & chief executives

emi explained to decision-makers in 1 min 30

What emi brings to an organization, how citizen data is protected and how rollout is governed — ideal for briefing your municipal executive board.

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Test emi on your municipality’s own bylaws

A 30-minute live demo using two or three of your published regulations and the questions your front desks receive every week.

Book a demo