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Everyday agency & property management
Six tasks that come back every week. Six sentences to launch them.
Just phrase the request as you would to a colleague. emi answers from the documents you uploaded to the Knowledge Base.
“Draft a polite five-line reply to Ms. Keller based on the Les Tilleuls building house rules.”
Recurring questions, maintenance requests, quiet-hours reminders: a ready-to-review draft citing the exact article.
“Write the property listing from this spec sheet in 120 words, with no overblown superlatives.”
“Summarize this lease on one page: term, notice periods, rent, deposit and special clauses.”
“Explain this annual heating reconciliation statement to a tenant in five jargon-free sentences.”
“Translate Thursday’s water shut-off notice into Portuguese, Albanian and Spanish.”
“Prepare the annual general meeting notice for Les Cèdres condominium based on last year’s agenda, then turn my meeting notes into clean draft minutes.”
From the AGM notice to the formal minutes, emi prepares the first drafts; the property manager verifies, completes and signs.
Try it out
Monday morning in the property manager’s inbox
Five tenant messages waiting at 8:30 am. Click each one: emi has drafted a reply grounded in the building’s house rules. Nothing ever goes out without your review.
Fictional tenants, building and messages.
Lavandaria e lixo
Bom dia, cheguei há pouco tempo ao prédio. Posso usar a lavandaria ao domingo? E onde devo deixar o cartão? Obrigada.
Reply drafted by emi
Draft · review before sending
Bom dia, Senhora Ferreira, seja bem-vinda ao prédio Les Tilleuls.
De acordo com o regulamento do prédio, a lavandaria pode ser utilizada de segunda a sábado, das 7h00 às 21h00. Aos domingos e feriados não está disponível.
O cartão deve ser dobrado e colocado no contentor azul, no local dos resíduos no rés-do-chão. Com os melhores cumprimentos, a gerência.
English translation for the property file
Good morning Ms. Ferreira, welcome to Les Tilleuls. According to the building house rules, the laundry room is open Monday to Saturday from 7:00 am to 9:00 pm, and closed on Sundays and public holidays. Cardboard should be flattened and placed in the blue bin in the ground-floor waste room.
Note for the property manager: message written in Portuguese; the reply is drafted in the same language, with an English translation for the property file.
Leak under the kitchen sink
Hello, since this morning there has been a leak under the kitchen sink — water is dripping inside the cabinet. I put a basin underneath. Could you send someone?
Reply drafted by emi
Draft · review before sending
Dear Ms. Keller, thank you for letting us know. We have logged the leak under your kitchen sink.
In the meantime, we recommend turning off the shut-off valve located under the sink. We are contacting a plumber and will get back to you today with an appointment window.
Could you send us a quick photo of the leak along with your availability this week? If the leak worsens outside office hours, our emergency on-call service can be reached at the number listed on your lease.
Note for the property manager: a draft work order is ready (Apt 1.1, under-sink leak, priority dispatch). Selecting the contractor and issuing the order remain yours to approve.
Power drill on Saturday morning
My upstairs neighbor is drilling holes at 8 am on a Saturday. Is that allowed? And what if he starts again on Sunday?
Reply drafted by emi
Draft · review before sending
Dear Mr. Roux, thank you for writing to us.
The Les Tilleuls house rules allow noisy DIY work Monday through Saturday from 8:00 am to 12:00 pm and from 1:30 pm to 7:00 pm. However, noisy work is strictly prohibited on Sundays and public holidays. Drilling at 8:00 am on Saturday therefore falls within permitted hours.
If noisy work takes place on a Sunday, please let us know and we will send a building-wide reminder of the quiet-hours policy. Best regards.
Note for the property manager: the reply cites the building rules neutrally without taking sides between neighbors.
Barbecue on the balcony?
Hello, are we allowed to set up a barbecue on the balcony? Thanks in advance.
Reply drafted by emi
Draft · review before sending
Dear Mr. Benali, thank you for checking with us.
Under the building house rules, electric and gas grills are permitted on balconies, whereas charcoal barbecues are prohibited.
We appreciate your care in making sure smoke does not disturb neighboring apartments. Wishing you a pleasant day.
Note for the property manager: concise reply stating strictly what the house rules provide.
Heating reconciliation bill: 340 €?
I received my annual heating statement showing an extra 340 € due. I don’t understand why — could you explain?
Reply drafted by emi
Draft · review before sending
Dear Mr. Dubois, here is how your annual heating statement breaks down.
It compares actual heating and hot-water costs from July 1, 2025 to June 30, 2026 against your monthly advance payments. Your advances totaled 12 × 150 € = 1,800 €. Your share of actual metered expenses came to 2,140 €, leaving a balance of 340 €.
The difference comes mainly from higher fuel costs compared with the previous period (line 1 of the statement). Supporting invoices can be reviewed by appointment at our office.
Note for the property manager: emi explains the calculation; if the tenant disputes the charges, follow-up and decisions rest with the property manager.
Condominium & HOA management
The annual general meeting — without late-night write-ups.
Meeting notice, agenda, rough notes taken during the session, formal minutes: emi drafts each document from your templates and prior years’ minutes. Resolutions, vote tallies and final sign-off remain strictly with the property manager.
1 · Before
AGM Notice
Les Cèdres Condominium, Lille · Annual General Meeting
- Approval of 2026 AGM minutes
- Annual accounts review
- 2027 operating budget
- Reserve fund contribution
- Stairwell repainting quotes
- Any other business
2 · During
Live session notes
item 3 budget approved, 1 against (unit 4)
item 5 stairwell: 2 quotes, Rochat Painting selected, start early March?
Mr. Lambert asks for LED lighting in basement → get quote
adjourned 8:40 pm
3 · After
Draft Minutes
Item 5 · Stairwell repainting. Two quotes were presented. Co-owners selected the proposal from Rochat Painting, with works scheduled to begin in March.
Any other business. Mr. Lambert requested replacing basement lighting with LED fixtures; the property manager will obtain a quote.
Exact vote counts to be entered from the signed attendance sheet
Connected to your inbox
Right where tenant requests come in
With the email connector, emi works alongside your Outlook inbox. Each team member authorizes their own connection; the administrator controls which connectors are enabled for the agency.
Personal data
Names, addresses, rents. And sometimes sensitive situations.
Every day, real estate agencies and property managers handle personal data from tenants and landlords: contact details, income proofs in rental applications, rent arrears, neighbor disputes. emi was built to help keep them protected.
Your agency’s specific GDPR obligations (retention schedules, tenant privacy notices, sub-processing) should always be reviewed with your data protection lead.
What emi never does
emi’s house rules, in four articles.
emi drafts and explains. It never rules on disputes. Landlord-tenant law and contested claims belong to qualified professionals.
Art. 1
Art. 2
Art. 3
Art. 4
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Test emi on one of your own buildings’ house rules
Bring a set of building rules and a few anonymized tenant emails: we’ll draft the replies together in 30 minutes.