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emi for retail & e-commerce

Your product sheets in four languages.
Before the doors open.

Product descriptions in French, German, Italian and English, customer support replies, review summaries, store staff training sheets, shift schedules and supplier terms: emi prepares the drafts, your team checks and decides.

Video hosted on YouTube, loaded only after you click.

Aisle by aisle

Six everyday retail tasks, one plain request each.

From shop floor to online store, from warehouse to customer care. Every tag below is a real prompt written just as you would ask emi.

Product sheets

Draft & localize into FR, DE, IT, EN

Built from the supplier spec sheet, in your brand’s voice, ready for both in-store signage and e-commerce.

“Write the product sheet for this backpack from the supplier spec, then localize it into German for our online store.”

Customer service & returns

Reply accurately, in the customer’s language

Delays, exchanges, warranty claims: emi grounds every draft in your after-sales SOPs and terms of sale.

“Draft a reply to this customer whose parcel is two days late, offering the remedies set out in our customer-care SOP.”

Customer reviews

Read a hundred reviews, keep the signal

Recurring themes, what shoppers love, friction points and quality issues worth escalating to your supplier.

“Here are this quarter’s reviews: what are the top three recurring topics, and is sentiment mostly positive or negative?”

Store staff training

A new product line explained on one page

Key selling points, common shopper questions and what changed compared with last season’s range.

“Prepare a one-page sales briefing on our new trail-running shoe range for store associates.”

Store rotas

A first-draft weekly shift schedule

Seasonal sales, late-night openings, stocktake: a starting draft that the store manager fine-tunes and signs off.

“Propose a sales-week schedule with six sales associates, late opening on Thursday and approved leave.”

Supplier terms

Purchasing terms without the twenty pages

Payment terms, carriage-paid thresholds, MOQs and return rules condensed onto one card with cited pages.

“Summarize this supplier’s commercial terms: payment net days, free-shipping threshold, minimum order quantity and return policy.”

Product-sheet studio

One product, four languages, three tones. Take your pick.

Choose a language and a tone: our sample product sheet updates live. Sample outputs are pre-generated for this interactive preview.

Language

Tone

Your prompt to emi

“Write the Vercors insulated bottle product sheet in French, premium tone, based on the supplier spec sheet.”

Online store preview · French Draft

Maison Carrel · fictional brand

Vercors, la gourde isotherme

L’élégance des vignes en terrasses, dans votre sac.

Inspirée des coteaux du Vercors, cette gourde en acier inoxydable à double paroi accompagne vos journées avec discrétion. Son bouchon en bambou et sa teinte Vert vigne en font un objet que l’on garde longtemps.

  • Acier inoxydable à double paroi
  • Bouchon en bambou
Keeps drinks cold for up to 24 hours
Product claim to be verified by your team before publishing.
49 € Description: 35 words

Fictional product, brand and specifications shown as an example.

Customer care

Listen to shoppers. Give them accurate answers.

Support inbox · message received in German

“Guten Tag, der Deckel meiner Flasche Vercors ist nach zwei Wochen undicht. Bestellung Nr. 48213. Was können Sie mir anbieten?”
K. Baumann · fictional customer

Summary for your team (EN)

Order #48213 · lid leaking after two weeks · customer is asking for a warranty solution.

Draft reply (DE)

Guten Tag Herr Baumann, vielen Dank für Ihre Nachricht und entschuldigen Sie die Unannehmlichkeiten. Gemäss unseren Garantiebedingungen schlagen wir Ihnen folgende Lösungen vor: …

Customer_Care_SOP.pdf Warranty_Terms.pdf Review before sending
Customer reviews · Outdoor range · Quarterly Fictional data

Most frequent themes

Material qualitymostly positive
Delivery lead timesmostly negative
Value for moneymostly positive
Lid seal tightnessmostly negative

“Lid seal” mentions have clustered in negative reviews since August. Would you like me to draft a quality alert to the supplier?

Connect your customer-care mailbox

With Connectors, each team member personally authorizes access to their mailbox, while your administrator governs which connectors are available across the workspace.

Email, calendar, shared cloud files and business tools
emi drafts the reply; your support agent hits send

Customer data & commercial terms

Your margins and customer lists are nobody else’s business.

Wholesale pricing, negotiated rebates, customer databases, complaint histories: sensitive commercial assets that emi was built to keep strictly inside your company.

Hosted in Switzerland inside ISO 27001 certified data centers
Zero training: your product sheets, reviews and supplier terms never train any model
Folder permissions: buyers access supplier rebates, store teams don’t
AI charter: set clear internal rules — such as never pasting full customer exports

Customer personal data remains governed by the GDPR. emi helps your teams work in compliance without replacing your own data governance.

Privacy Swiss Hosting GDPR
Knowledge Base · access matrix Example
FolderBuyingStore staffSupport
Supplier termsManageNoneNone
Product sheetsContributeReadRead
Customer-care SOPsReadReadContribute
New season trainingReadReadRead
Supplier_Rebate_Grid_2027.xlsx
“Readable by AI” turned off: the file stays stored yet invisible to emi.

What emi never does

emi drafts the copy. Your team runs the register.

Any AI assistant can misread a spec table or overstate a feature. That is why key retail decisions never belong to AI: retail pricing and product performance claims are always validated by your team.

Because emi cites the exact document behind every answer, verifying facts takes seconds.

emi · in retail

Boundaries receipt · keep for reference

Set or change a retail priceNO
Approve a product claimNO
Publish a sheet unreviewedNO
Promise off-policy goodwill gesturesNO
Finalize staff rotas aloneNO
Replace your POS or ERPNO
Final decisionHUMAN

EMI · RETAIL

Test emi on three of your own product sheets

A 30-minute live demo on your supplier specs, customer-care SOPs and target languages.

Book a demo