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HomeIndustriesHospitality & Tourism

Hotels, restaurants & tourism

Every guest deserves a thoughtful reply. Even after dinner service.

Hotels, restaurants, tourist boards, mountain resorts: emi drafts your review responses, multilingual booking emails, seasonal menus and welcome guides. Your team reviews, then publishes.

Try the review-reply studio What about guest data?

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The guest journey

From the first visit to your website to the review left after checkout.

Discover

Room descriptions, seasonal packages, winter lift schedules and local events calendars.

“Write the website copy for our Ski & Spa package in French, German and English.”

Book

Quote replies, booking confirmations and pre-arrival emails in the guest’s language.

“Draft a booking confirmation in German for a family of four arriving December 26, including check-in hours.”

Check in

Front-desk SOPs, late check-ins, special requests: the right procedure, right away.

“What is our step-by-step procedure when a guest arrives after reception closes?”

Stay & dine

Seasonal menus, daily specials and chef’s suggestions translated for international guests.

“Translate our autumn menu into German and English while keeping traditional regional dish names intact.”

Check out

Thoughtful replies to online reviews — whether glowing five-star praise or tough feedback.

“Draft a reply to this 3-star review: thank the guest, acknowledge the issue, and avoid sounding defensive.”

Review-reply generator

Five stars or one star: the right tone, every time.

Pick a guest review and a reply language: emi’s suggested response appears instantly. Reviews, hotel name and replies are fictional examples pre-generated for this page.

1 · Incoming review

2 · Reply language

Reply drafted by emi · French Tone: Constructive

Cher Markus, Merci d’avoir pris le temps de partager votre avis. Nous sommes heureux que l’emplacement et la propreté de la chambre vous aient convaincu. Vous avez raison : le petit-déjeuner est très fréquenté vers 8 h 30, il est plus calme avant 8 h ou après 9 h 30. Pour votre prochain séjour, indiquez-nous simplement votre préférence : nous ferons notre possible pour vous proposer une chambre côté cour. Au plaisir de vous revoir, L’équipe de l’Hôtel des Ormes

Team checklist before posting

Are the quieter breakfast hours accurate?

Can courtyard-facing rooms genuinely be offered upon request?

emi never posts automatically: reception reviews, adjusts and publishes the reply.

Seasonal staff

On day one of the season, nobody feels lost.

Upload your front-desk, housekeeping and dining-room SOPs to the Knowledge Base. Seasonal hires ask questions straight from their phone and get clear answers citing your exact procedures.

“In what order do we turn over a checkout room?”

Here are the 8 steps from our “Stayover & Checkout” card in order, including the executive housekeeper’s inspection points.

“Could you explain the POS closing procedure in Portuguese, please?”

Academy: every seasonal joiner completes the 7-step AI training path on arrival

AI charter: read and accepted by everyone upon first login

Discover the Academy → Watch the videos →

Menus & allergens

Well-crafted menus. Allergens always verified by the kitchen.

emi formats your menus, polishes dish descriptions, translates them and prepares daily specials. It can suggest an initial allergen list from your recipe cards — yet because allergens directly affect guest health, every list is checked by the head chef before printing.

Food-allergen disclosure regulations bind your establishment. emi replaces neither your master recipe cards nor the chef’s sign-off.

Guest & reservation data

Your guests trust you with their stay. Their personal data stays safe.

Names, stay dates, dietary requests, booking emails: personal data — often belonging to travelers visiting from across Europe and beyond.

Hosted in Switzerland

Inside ISO 27001 certified data centers in Switzerland — recognized by the European Commission as providing an adequate level of data protection.

Swiss Hosting →

Zero model training

Your bookings, guest reviews and emails never train any AI model. Each department only accesses its own folders.

Your house rules, in writing

Spell out clear rules in your AI charter — for instance, never entering payment-card numbers or passport scans into a chat.

emi is designed to help your property comply with the GDPR; your direct obligations toward guests — such as privacy notices — remain yours.

Please

do not post without review

Ne pas publier sans relecture

Bitte nicht ohne Kontrolle veröffentlichen

What emi never does

emi prepares. Your team hosts.

It never publishes on its own. No review reply or website copy ever goes live until a team member has read and approved it.

It never confirms or cancels a booking. It drafts the email; your front desk sends it.

It never certifies allergens. Its list is a draft suggestion; the kitchen always signs off.

It never promises compensation. Room upgrades, refunds or complimentary nights are strictly management’s call.

It never replaces hands-on hospitality training. Your executive housekeeper, head waiter and front-office manager remain the real mentors.

Explore next

Retail

Product sheets in four languages, customer service, review insights and staff training.

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Connectors

Front-desk email and calendar connected with per-user authorization.

Read →

Academy

Get every seasonal hire up to speed on responsible AI habits in seven short steps.

Read →

Get ready for next season with emi at the front desk.

A 30-minute live demo using your own guest reviews, booking templates and front-desk procedures.

Book a demo Estimate my pricing