Terms & Conditions

Note: This English translation is provided for convenience. In the event of any discrepancy, the French version shall prevail and is legally binding under French law.

Part A · General Terms of Sale

1. Purpose and scope

These General Terms and Conditions of Sale and Use (the “Terms”) govern subscription to and use of the emi service, published by APRESTA (Société à responsabilité limitée (SARL) with share capital of 38,070,€, SIREN 537 518 540, RCS Lille Métropole (RNE), 486 rue Sadi Carnot, 59184 Sainghin-en-Weppes, France), under the aprestIA brand.

emi is intended exclusively for business and professional customers: companies, non-profits, public bodies and self-employed professionals acting in the course of their trade or profession. It is not offered to consumers. Subscribing to the service entails full acceptance of these Terms, which prevail over any purchasing terms of the Customer unless otherwise agreed in writing.

The agreement comprises, in descending order of precedence: the signed quote or order form and any special terms therein, the Data Processing Agreement (DPA), and these Terms.

2. Definitions

• Customer: the legal entity or professional subscribing to the service.
• User: any individual authorized by the Customer to access its emi workspace (team members, administrators).
• Workspace: the private emi instance dedicated to the Customer, hosted on its dedicated server.
• Customer Content: all data, documents, prompts and generated replies, as well as data accessed via connectors, processed within the Workspace.
• AI Usage: consumption of AI models, metered in tokens and billed on actual usage.

3. Subscription

Subscription takes place following a live demo or consultation with our team, on the basis of a written quote specifying the dedicated server tier, number of Users, optional monthly usage cap and any additional onboarding services. The contract is formed upon signature of the quote by the Customer, with no minimum commitment period. Provisioning of the Workspace occurs within the timeframe stated on the quote following receipt of the signed order and, where applicable, payment of the initial setup and first-year server hosting fees.

4. Service description

emi is an online enterprise AI assistant comprising the conversational assistant, Knowledge Base, Academy, connectors and administration console, as described on this website on the subscription date. Workspace data is hosted in Switzerland on a server dedicated to the Customer. APRESTA may enhance features and update available AI models over time without materially degrading the core subscribed functionality.

5. Pricing and billing

All prices are stated in euros (€) excluding taxes; applicable VAT is added at the rate in force on the invoice date. In accordance with the pricing overview, pricing consists of three components:

• Initial setup, billed once upon subscription: this fee is payable in full at the start of Year 1 and is non-refundable;
• Dedicated server hosting, billed annually based on the selected tier: this annual hosting fee is payable in full at the start of each contract year and is non-refundable, even pro rata (upgrading to a higher server tier mid-year gives rise to a prorated supplement for the remainder of the year, which is itself non-refundable);
• AI usage, billed monthly in arrears based on actual consumption metered inside the Workspace, never exceeding the monthly cap configured by the Customer unless raised by a Customer administrator.

Prices displayed on the website are indicative; only the prices set out in the signed quote are binding. APRESTA may revise its rates by notifying the Customer at least 30 days before they take effect (and ahead of the annual anniversary date for dedicated server hosting); a Customer that declines the price revision may cancel its subscription before the new rates apply in accordance with Section 7.

6. Payment terms

Invoices are payable by bank transfer or direct debit within 30 days of the invoice date, with no discount for early payment.

Any late payment automatically incurs, without prior formal notice, late-payment interest equal to three times the French statutory interest rate plus a fixed €40 debt-recovery fee (Articles L. 441-10 and D. 441-5 of the French Commercial Code), without prejudice to additional documented recovery costs. Following formal notice remaining unsettled for fifteen days, APRESTA may suspend access to the Workspace until full payment is received, while preserving Customer Content during suspension.

7. No minimum commitment, renewal and cancellation

There is no minimum commitment period. Unless cancelled prior to its annual anniversary date, dedicated server hosting renews automatically for successive twelve-month periods.

Both the initial setup fee and the annual dedicated server hosting fee are due at the start of the relevant year and are earned upon billing: they are strictly non-refundable, even pro rata, regardless of when cancellation occurs during the year (save where termination results from an uncured material breach attributable to APRESTA).

The Customer may request cancellation of its subscription at any time in writing (by email to contact@apresta.fr or by registered mail). Upon cancellation, the current calendar month remains payable in full (including actual AI usage recorded during that month). Only subsequent months stop being billed — along with future annual server renewals if cancelled before the anniversary date — and the platform is deactivated.

In the event of a material breach by either party of its obligations remaining uncured thirty days after written formal notice, the non-breaching party may terminate the contract as of right, without prejudice to any damages.

Upon platform deactivation at the end of the contract for any reason, the Customer may export its data before permanent deletion in accordance with the timeframes and procedures set out on the Data protection page.

8. Availability and support

APRESTA uses commercially reasonable efforts to keep the service accessible 24/7, subject to scheduled maintenance (announced in advance wherever practicable) and events beyond its reasonable control. Specific uptime SLA commitments and any service credits are, where applicable, set out in the special terms. Technical support is available by email (contact@apresta.fr) and from within the Workspace during standard French business days and hours.

Part B · General Terms of Use

9. Accounts and access

The Customer designates one or more administrators who create User accounts and configure permissions, quotas and approved connectors. Login credentials are personal and confidential: each User is responsible for safeguarding them and enabling two-factor authentication where required by their administrator. The Customer promptly revokes access for individuals leaving its organization and notifies APRESTA of any suspected unauthorized access.

10. Acceptable use

The Customer and its Users undertake to use emi in compliance with applicable laws, these Terms and their organization’s internal AI charter. In particular, Users shall not:

• upload or generate unlawful, defamatory, discriminatory, infringing or privacy-violating content;
• process personal data for which the Customer lacks the required rights or legal basis, or special categories of sensitive data without conducting the prior compliance assessment described on the Data protection page;
• use emi for solely automated decision-making producing legal or similarly significant effects on individuals, or for any prohibited AI practice under the European AI Act;
• attempt to bypass security controls, quotas or access permissions, access another customer’s data, disrupt the service or scrape content via unauthorized automated means;
• resell, sublicense or make the service available to third parties outside the Customer’s organization without prior written consent.

In the event of a serious breach or an immediate threat to service security, APRESTA may suspend the affected account, notifying the Customer promptly and restricting suspension to the minimum necessary.

11. AI-generated content

Replies in emi are produced by generative AI models. Despite source citations and built-in safeguards, outputs may contain inaccuracies, omissions or material unsuitable for a specific context. Outputs are provided as a productivity aid and never constitute legal, accounting, medical or regulated professional advice. Users must review and verify generated content before any binding or external use; the Customer remains solely responsible for how outputs are used. Subject to third-party rights, outputs generated from the Customer’s prompts belong to the Customer.

12. Connectors and third-party services

Connectors allow emi to interface with third-party services (email, calendar, cloud storage…) chosen by the Customer. Use of those external services remains governed by their respective publishers’ terms, and those publishers are not sub-processors of APRESTA. APRESTA is not liable for the availability, API changes or outages of third-party services that may temporarily affect a connector. Outbound actions on a User’s behalf (such as sending emails) only occur when explicitly authorized by both the administrator and the User.

Part C · General Provisions

13. Data protection and confidentiality

The Customer retains full ownership of Customer Content. APRESTA processes it solely as a data processor to deliver the service, never using it to train any AI model, in accordance with the Data Processing Agreement and the Data protection page, which forms an integral part of these Terms.

Each party undertakes to keep confidential all non-public information of the other party disclosed in connection with the agreement, throughout the term of the contract and for five years thereafter.

14. Intellectual property

emi, its software, interfaces, documentation, training materials, and the emi and aprestIA trademarks remain the exclusive property of APRESTA or its licensors. For the duration of the contract, the Customer is granted a personal, non-exclusive, non-transferable right to access and use the service strictly for its internal business needs up to the subscribed number of Users. Integrated open-source AI models remain governed by their respective open-source licenses.

15. Liability

APRESTA is bound by an obligation of reasonable skill and care (obligation de moyens). Its liability may only be incurred for proven fault and is strictly limited to direct damages. It shall never be liable for indirect or consequential damages — such as loss of revenue, loss of business, loss of opportunity or reputational harm — nor for decisions taken on the basis of AI-generated outputs, non-compliant use of the service or failures of third-party services.

Except in cases of gross negligence (faute lourde), willful misconduct (dol), bodily injury or mandatory statutory liability, APRESTA’s aggregate liability under the contract for all claims combined shall not exceed the total fees actually paid by the Customer during the twelve months preceding the event giving rise to liability.

16. Force majeure

Neither party shall be liable for failure or delay in performance resulting from an event of force majeure within the meaning of Article 1218 of the French Civil Code. Should a force majeure event continue for more than sixty consecutive days, either party may terminate the contract in writing without penalty.

17. Changes to the Terms

APRESTA may update these Terms from time to time. Material changes are notified to the Customer at least 30 days prior to taking effect; if the Customer disagrees with the changes, it may cancel its subscription before the effective date in accordance with Section 7.

18. Governing law and jurisdiction

These Terms are governed by French law. The parties shall first seek an amicable resolution; failing settlement within thirty days, any dispute arising out of or in connection with the formation, performance or interpretation of these Terms shall be subject to the exclusive jurisdiction of the competent courts of the registered office of APRESTA, including in the event of multiple defendants or third-party proceedings.

For any question regarding these Terms: contact@apresta.fr, or by post to APRESTA, 486 rue Sadi Carnot, 59184 Sainghin-en-Weppes, France.

See also: Legal notice · Data protection · Pricing.

Last updated: November 2026.